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    Customer care

    Dear Harvest Moon customer, our goal is to always offer you the support and
    service you need. In any question you may have, please do not hesitate to contact
    us

    Mail – info@harvestmoon.one

    For local pickups in Stockholm (Täby/Danderyd). Please send a message to this mailadress – info@harvestmoon.one – to set appointment.

    Pickup adress is Östra Banvägen 26A, Enebyberg.

    If you like to make a return or exchange please contact us on the same mailadress
    before return of goods so we can prepare for your new item or payment.

    PRICES

    Occasionally there may be information in the Webshop that contains
    typographical errors, inaccuracies, or omissions that may relate to product
    descriptions, pricing, promotions, offers, and availability. We reserve the right to
    correct any errors, inaccuracies or omissions and to change or update information
    or cancel orders if any information in the Webshop is inaccurate at any time
    without prior notice (including after you have submitted your order).
    The prices in our Webshop constitute the total price (including VAT), but do not
    include delivery costs or potential payment fees. Outside the European Union,
    custom fees or other taxes and charges may be added to the purchase price.
    Discounted items are available as long as they do not run out of stock. Vouchers
    or discount codes are only valid within the stated period of time, and may not be
    combined or transferred to another purchase, nor credited to a new item due to an
    exchange.

    PAYMENT

    Payment is possible in the currencies set out in the Webshop. Payment is
    currently made in Swedish kronor (SEK) for shipments to Sweden, Scandinavia,
    selected countries in EU and US, Payment can be carried out by Klarna and
    Klarna Invoice. Harvest Moon reserves the right to check the cardholder’s
    address, the card’s validity, and that your account has the capacity to be charged
    with the full amount. Harvest Moon reserves the right to decline a purchase.

    Please note we are currently unable to accept gift cards, merchandise cards, cash
    or checks as payment in the Webshop.

    DELIVERY

    Harvest Moon accepts and processes the purchase orders in the same succession
    that they are submitted to the Webshop. The time of delivery is the day that the
    item is available for collection. Normally the time of delivery within Sweden is
    3-5 business days (Mon-Fri) after Harvest Moon has accepted and confirmed your
    order. All shipping costs will be specified in the purchase order, so that the cost is
    clearly visible to you prior to completing the order.

    PACKAGES RETURNED AS UNDELIVERABLE
    If a purchase sent to you is returned as undeliverable, we reserve the right to

    charge you a fee covering the entire cost of the shipping and processing. Non-
    collected packages are normally not covered by the right to return items as well as the returned order.

    DELAY

    Should your order be delayed you will receive a message of this, including a new
    suggested time of delivery, at the latest within 30 days after you submitted your
    order. You may cancel the order if you do not accept the new suggested time of
    delivery. If your order has been delayed, and the new suggested time of delivery
    has been accepted but the order has not yet been delivered within 60 working
    days after the new estimated time of delivery, you may always cancel the order by
    notifying our customer services on mail. If such a delay should occur, whereby
    you choose to cancel the order, we will repay the prepaid amount to you. If the
    order has already been dispatched you will have to return the ordered items in
    order to receive repayment. We will pay the cost of the return.

    TRANSPORT
    All dispatched items are insured by Harvest Moon. Should you discover any
    damage to the package prior to opening it please report this to Harvest Moon
    Customer Care and the postal agent where you collected the package, as soon as
    possible. Items that are damaged during transportation are replaced byHarvest
    Moon free of charge. If you have already opened the package when you notice
    the damage, please follow the return, damage and claim instructions.

    RETURNS AND EXCHANGES

    You are always entitled to return your items within 14 days from the time of
    delivery. Returns are free of charge in Sweden with Harvest Moon recommended
    returns service only, as described below. For returns outside Sweden there can be
    additional shipping charges that Harvest Moon will not cover.

    For the return to be accepted the returned items must be essentially in the same
    condition in which they were sold and with any seals intact. This does not apply
    if the items were damaged or otherwise changed due to any measure necessary to
    examine them, or due to any other circumstance not related to the consumer.
    Please note that financial responsibility for the return is yours until it reaches us,
    so we recommend that you only use Harvest Moon ́s selected postage labels and
    returns service. In case you prefer to return your item with any other delivery
    service, please make sure the parcel is sent with insured and traceable mode of
    transportation and that you keep your receipt for the shipment.
    Harvest Moon will repay the price of the item as soon as possible, however at the
    latest within 60 days from the date the item was returned and received by us.
    Returning the item is free of charge within Sweden, using our return label that
    you find in your parcel. Please follow the instructions provided. Returns outside
    of Sweden must also use our return label but there can be additional charges for
    shipping, that Harvest Moon will not cover, depending on local market
    conditions.
    The funds will be returned to your original method of payment, with any return
    charges deducted for orders outside of Sweden. If you paid using your credit card,
    the amount will be repaid to the same card.

    DAMAGED PRODUCTS

    Harvest Moon ensures that all products are meticulously checked through our
    quality control procedures before being dispatched to our customers. We work
    hard to avoid the emergence of damages or defects in our products. Should you
    find that an item despite this is damaged or otherwise defective, we will replace
    your item with a new sample of the item in question, if a new one is available. If
    a new item is not available, you will be refunded with the original cost of the item
    and the return cost, unless the defect can be repaired. If the damaged item was
    part of an order containing other purchased items, the cost of the original delivery
    will not be refunded. You are asked to always examine your received products at
    the time of delivery and as soon as possible report any deviations from your order
    to us.

    We will refund you as soon as possible, at the latest within 60 days from the date
    the returned item is received by Harvest Moon, and we have established that the
    item is damaged or otherwise defective. Always save your receipt. The funds will
    be returned to your original method of payment. If you paid using your credit
    card, the amount will be repaid to the same card.

    COLOURS

    We cannot guarantee that the colors appearing in the Webshop reflect the clothes’

    colors in reality. The colors can be reflected in different ways depending on for
    example your computer or phone screen, graphic card and the computer settings.

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